- Home feedback
Welcome !
We have created this platform so that you can share with us your opinion and ideas and react to other users suggestions.
Our team, which will be actively reading you with interest, will inform you regularly on their reaction to your feedback.
Looking forward to interacting with you on this platform,
Romain Roulleau
E-commerce Manager Accorhotels.com
You believe this site could be even better and want to share your ideas...
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You are a member of our loyalty programme and want to help improve our site....
You wish to comment on the website of an Accor hotel brand (Ibis, Novotel,….)...
It would be great if we could check into our hotel online and then just pass by reception to collect our keys instead of having to fill in the forms on arrival !
Even better - ...
Because I log on from the UK the prices default to GBP. I have to keep changing it to EURO every time I look at a new page. I prefer price in local currency of hotel, because mo...
Hello Barry and thank you for your feedback.
The currency in which prices appear on the accorhotels.com website are determined by your IP adress country (which can sometimes b...
As i often have to make last minute bookings - can you improve the user-riendliness of your mobile phone access to reservations?
Hello Emily,
We are launching in a few weeks an application for Iphones with easy reservation functionalities and other usefull services. We are also launching a new version o...
Does not work in Safari as posted previously - very disappointing. Added to the confusion re links to Advantage Plus and links to A/Club and relationship between all three, plus...
Hello Mark,
We are aware that the Accorhotels.com website does not function properly in Safari.
We are currently working on fixing this.
Meanwhile, may we suggest you use ano...
Compared to other hotel chains/programmes (Starwood, Hilton etc.) the A-Club top level status benefits leave a lot to be desired.
- Starwood offers upgrades to "best availabl...
I just noticed that the A-club website no longer states the number of nights stayed in the last 12 months. The points are still visible, though only in the account summary and n...
You will lose customers if you don't show a comparison of prices on the first search page
Hello Eric and thank you for your feedback.
You should normally see on our search result page the best price for each hotel…
Could you give us more information on your count...
too often we receive confusing e-mails from A-Club. The last example concerns status renewals. I was platinum and requalified for 2010. On oct 1st I received an e-mail saying th...
Anonymous voted on « RE: great site »
Anonymous voted on « More Platinum benefits »
Anonymous voted on « Comparative room categories »
Anonymous voted on « Have an A-Club representative on FlyerTalk »
Anonymous voted on « One point of contact for A-Club and Reservations »
Marc
Hello Alan and thank you for your suggestion.
We are currently undertaking a global analysis of our customers touchpoints in order to optimize processes.
Different projects ar...